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direct tv Complaint - Not given a contract or given information regarding 24 hr. cancellation or 460.00 cancellation fee
direct tv Complaint

direct tv Complaint

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Not given a contract or given information regarding 24 hr. cancellation or 460.00 cancellation fee


Talked to Marrissa at Direct TV regarding restarting my Direct TV Service that I had had prior to moving to Modesto one year ago. Offered all the goodies...I told Marissa that having the on demand was important to my daughter and was assured that that was not a problem. Tech's came out at 2:08 pm on 08/31 to set up service. The first issue was "We cannot go through the lines that are already in place from my internet service Comcast, consequently you will have to pay for the wireless Genii to the tune of $99.00. Was this true? When talking to a rep at Direct TV her first question was did they try to run new wires. Of course the answer was no they did not. The Tech's hooked up the service and as they were leaving I asked them to show me how the On Demand worked as I had not used it for 1 yr and I thought things had changed. They looked askance at each other and then one said " we did not connect you because we do not think your internet service, Comcast will support this program working for you. I was rather shocked as that had been the big discussion with the SALES PERSON Marissa and nothing like that was said, or I would have stopped the sale immediately. They connected the On Demand and had me sign a work order, not the hand held computer that would have given me access to a contract to scan, nor did they or anyone else share with me that I only had 24 hrs to cancel service if it did not work. Consequently I had no way of knowing that I had 24 hrs. to cancel before I would have to pay $460.00 to get out of the contract. I have a fractured hip and still not getting around well, had physician appointments the next day which would have been the 1st. Tried to check on the 2nd to see if the On Demand was working it was still downloading.

Realized on the evening of the 2nd that if I downloaded anything from On Demand none of the computers in the house would work as it overloaded my internet connection. So what does Direct TV have to say about this....It is not our responsibility to explain to you how the On Demand works, even though I specifically asked the Sales rep and told Marissa this was an important piece of what I wanted if I was to sign up for this service, the story is from Direct TV that it is a free service they offer and if it does not work that is not their problem it is your problem. And as to not telling me I only had 24 hrs. to cancel it is in the contract that I have never seen or had access too.


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