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direct tv Support Ticket - HORRIBLE SERVICE!

direct tv Support Ticket


Created By: KIMG's Picture KIMG Last Reply: KIMG's Picture KIMG
Priority Level: [High] Status: [Open]
Created: 7 years ago Last Updated: 7 years ago
Department: N/A Replies: 0

This company sucks when it comes to service. The employees dont know what they are doing. The left hand doesnt know what the right hand is doing. They steal customers money. Its not even fair. I called and spoke with an individual to disable the feature to purchase movies from the remote control NOW 4 MONTHS IN A ROW. Come to find out it was done TODAY... NOT THE OTHER 3 MONTHS I CALLED. I have a 5 yr old who was ordering movies not knowing they cost money and I kept calling and asking how hes able to do this since its been disabled. They literally kept it happening for months and I didnt know and now im stuck with the bill. WHAT HAPPENED TO EMPLOYEES ACTUALLY DOING THEIR JOB???? I CALLED 3 MONTHS IN A ROW AND NOW 4. They told me every time the feature was disbled when really it wasnt done until today. I was told by a manager regardless the bill (who knows how much hes ordered and not watched bc he cant read and doesnt know and just clicks buttons) I will be responsible for the bill next month. Every month the bill increases ASIDE FROM THE CRAZY KID MOVIES.... if you want to monitor your bill every every month go with this company. I have a life AND DONT HAVE TIME TO CALL DIRECT TV EVERY MONTH!!!!! Its sad you cant just expect an employee to do what they say they were going to do. You can CLEARLY tell the activity was done by a child... one movie was ordered like 3 times in the same day. I should only have to pay for movies purchased via the phone because that was what was told to me 3 months ago was happening. I asked the manager to pull notes and actually could I see those notes bc I know they have to have notes statingI tried to disable the feature every month. I can only assume they want to just steal my money bc if you have a brain to think about it its just wrong.


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