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direct tv Complaint - bait and switch
direct tv Complaint

direct tv Complaint

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bait and switch


have been with Direct TV since April 2010.I paid the full rate from April 2011 to 2014. I was given a promo for $25 off for 12 months in 2014. My bill went back to full rate in Dec. 2014.I called customer service to reinstate the promo. They offered a $5 off for 12 months. I cancel my services on Dec.11, 2014. After I was promised another $25 off for 12 months for signing back up, I was given a confirmation #. I called a couple hours cause the discount was not showing up. The agent read the notes from the screen and supposedly activated the discounts. I called back and they said," they have no record of this claim. "The agent offered me a $100 credit. I spent one hour on the phone with various persons and a supervisor. Finally, I was given a $100 credit. Supervisor said," the agent should have never issued a credit."I emailed Jamie office of the president and she replied back with her concerns. I called her with the phone # in the email. She needed a week to review the case. She called a week later and she said," I was never offered a $25 off for 12 months. I was offered a $10 off for two months.She said," you can keep the $100 credit.


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