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direct tv Complaint - Misrepresentation of deposit - Direct TV
direct tv Complaint

direct tv Complaint


Misrepresentation of deposit - Direct TV

When I called to subscribe to Direct TV they requested a $230 deposit due to my poor credit (I had been laid off work and living was very difficult), I gave it to them using my debit card. Upon receipt today of my second statement I called because there was a charge of $2.15 labeled as a "Regional Sports Fee". I don't watch any sports nor does anyone in my household and I had specifically declined their offer of a trial version of their sports program at the time I ordered service; so why am I being charged a regional sports fee. I was told that this fee is based on my area and it was not possible to remove this charge. However, they continued, if I added an additional 45 channels at a fee of $6 per month, they would take all sports off my TV. Laughable isn't it?

So I went onto my next issue, when would I receive the return of my "deposit" of $230? I was then told for the first time that this deposit was non-refundable. I questioned how/why a deposit is non-refundable and why it was that it was non-refundable. I was told that because of my poor credit I was required to make a deposit and that it was marked non-refundable. I never received a reason why it was marked non-refundable or why I wasn't told that it was a fee, not a deposit. They chose to illegally mislead me, calling it a deposit and not a fee. I told them that I knew they recorded all their customer service calls and they could review my call from February 2015 to verify what I was told. I requested to speak with a supervisor which they happily agreed to, though it took quite some time to get one on the line. The first thing the supervisor did upon connection to me was to give me her name and tell me that she could not change anything with regard to my deposit. She listened to me, and agreed on every point. She spent quite some time reading, but was unable to do anything. I was getting quite angry by this time and told her that I understood she couldn't do anything to change my non-refundable deposit to refundable but surely she could transfer me to someone who could. At this time she informed me that because I had just today received my second statement I waited too long, I missed the time frame in which something could be done.

I was never transferred to anyone with the authority to change my deposit to "refundable". The supervisor did however tell me that I could get with my bank and dispute the charge on my bank account. But she then informed me that while I could get with the bank and make a dispute, Direct TV would then place the $230 charge on my bill so that I would owe it anyway.

For a corporation as large as Direct TV (now owned by ATT) to deliberately mislead a customer and steal $230 and then have their own people admit the wrong doing but not do anything to remedy the problem is unconscionable. You would think that a company that has already been in hot water with the FTC for "misleading" customers, would have learned their lesson, but I guess they feel that they are above all that. I willingly recognize that my poor credit is cause for the assessment of a deposit to guarantee my account. The whole premise of a deposit is that it will be refunded to you after a specified time period or that the balance of my deposit will be applied to the final balance on my account at the time I end my 2 year contract. Unfortunately according to Direct TV supervisor, Luwaan in Georgia, it will not happen in my case. They just took away my right to make an informed decision as to whether or not I want to agree to the privilege of giving them $230 which will never be returned or refunded. Direct TV illegally misrepresented to me that the $230 was a deposit when in fact it was a fee.

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