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direct tv Complaint - DON'T EVER USE DIRECT TV
direct tv Complaint

direct tv Complaint



Last Sept. 2013, my Dad's caregiver received a coupon that stated $29.99 a month and receive FREE for 3 months HBO,STARZ,SHOWTIME,AND CINEMAX. WITHOUT MY PERMISSION they canceled Charter and signed him up with Direct TV . My Dad is 96 years old and l pay all his bills and l am POA for him. When l was paying his credit card l noticed that he had a bill for Direct TV and not Charter, so l called on 10/14/13 and talked to Willie. l told him my Dad wouldn't be able to use there control since he has used Charter since 1992. l told them that I NEVER GAVE PERMISSION to transfer from Charter to Direct TV. They just answered "WELL MY DAD HAD TO GIVE PERMISSION or they wouldn't be able to sign him up." l talked to my Dad and he doesn't remember anything about it. So l ask the caregiver about this and she said it was to be $29.99 but the first statement on 9/14/13 was $48.52. l told her that she needed to call them and CANCEL DIRECT TV. She called many times and on 11/12 /13 spoke with an Amy but was told she didn't have permission to talk to anyone regarding my Dad's acct. IT IS REALLY ODD THAT THEY WOULD LET HER SIGN MY DAD UP FOR DIRECT TV AND NOW NOT ABLE TO TALK TO ANYONE! Then she called AGAIN and on Jan. 4, 2014 to cancel and ask to speak to an supervisor but we put on hold and then told her to call back the next day. She called and talked to a man requesting to cancel Direct TV and had reconnected back to Charter. She was finally able to talk to a man and ask if he could tell her the names that she had talked to but was told they just used agent number and HAD NO RECORD OF HER EVER CALLING! On 1/13/14 received a bill for $98.99 was for services for 1/12 to 2/11/14. l then called and talked to a Tiffany and told her WE WERE GETTING BILLED FOR BOTH ACCT. DIRECT TV AND CHARTER. SHE SUGGESTED THAT TO SHOW ON OUR CREDIT CARD THAT WE WERE BILLED FOR BOTH ACCT. AND THEY WOULD CREDIT OUR ACCT. FOR THE 2 MONTHS JAN. $95.52 AND FEB.$96.52. So l called our credit card and put in a dispute for the charges. THE 2 MONTHS THAT MY DAD WAS BEING BILLED WASN'T EVEN HOOKED UP AND I TOLD THEM IT WASN'T COSTING THEM ANYTHING. Then on 3/31/14 rec. a bill for $333.75. l called and ask why. Was told because it was a fee of cancelling before his 24 months contract. WAS NEVER TOLD ANYTHING ABOUT THAT EITHER. FINALLY ON MAY 27, 2014 received a call from credit card company and told that today was the last day to have the dispute claim that l had filed. He did a 3 way phone call with DIRECT TV AND THIS WAS THE FIRST TIME ANYONE SAID I HAD TO FAX ANY INFO. TO DISPUTE DEPT. AND I HAD BEEN CALLING SINCE JAN. So today l received an email stating that by code and section ********* there would be no credit. l called Direct TV tonight and told them l would be disconnecting our acct. with them an TELLING EVERYONE ELSE I COULD TO NEVER USE DIRECT TV! To me it just seems only fair that a person on a fixed income that they would be happy to try and give a person a break but NOT DIRECT TV!

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