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direct tv Complaint - Billing Bungle - Direct Tv Service
direct tv Complaint

direct tv Complaint

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Billing Bungle - Direct Tv Service


I cancelled my service in September 2016 due to the increased cost for service. I never received a final bill. I did however receive an e-mail stating that the balance was past due. So, I called and stated that I hadn't received the bill and was told they would both e-mail and mail it, but I still never received the bill either by e-mail or mail. Interesting that I did receive the past due notice by e-mail but not the final bill. I called again and was told that it would again be sent via e-mail and mail after re-verifying both addresses. Still, I've never received the bill. I noticed in November that my credit card was charged by Direct TV without my authorization and called yet again. I was told that they could charge my credit card if payment wasn't made, to which I responded that I had been trying to make payment if I had only received the bill!!! I was told again that the bill would be sent. Just got off the phone yet again with this company. Only after requesting to speak to a supervisor NUMEROUS times, was I told that the supervisor was busy with other calls and wouldn't be able to speak to me for about 20 minutes. Nor would they take my name and number and give me a call back. And the representative just disconnected the call. So to date, Direct TV has their money but I still don't have a final bill. Direct TV is the WORST company ever and I will NEVER use them again.


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